FAQs – Makemake Organics

YOUR QUESTIONS, ANSWERED !

Organic cotton is grown under recognized organic farming standards, which restrict synthetic pesticides and fertilizers and do not allow genetically modified seed. We choose it for its softness and durability, and because those standards are independently audited.
Bamboo fabric isn't generally natural or eco-friendly but is rayon made from bamboo. The rayon process used to produce bamboo fabric involves using chemicals such as sodium hydroxide and carbon disulfide, which are potentially harmful to human health and the environment.
These chemicals are used to break down the bamboo fibers into a pulp, which is then processed into the fabric. While the resulting fabric can be soft and comfortable, it may not be the best choice for your baby's delicate skin.
All organic products are great, but what really sets our organic products apart are the high standards behind them.
To ensure that the cotton used in a product is truly organic, we work with a US based certifier for Global Organic Textile Standard (GOTS™) which defines universal standard for organic fabrics-from harvesting the raw materials, responsible manufacturing, to labelling.
The Global Organic Textile Standard (GOTS) is the worldwide leading textile processing standard for organic fibers, including ecological and social criteria, backed up by independent certification of the entire textile supply chain. The standards are very high and we constantly ensure that we meet and exceed these standards.

We’re committed to using organic cotton for all our comfy, cozy, and ethically made clothing. For our items that need a little stretch, we blend our organic cotton with small amounts of spandex to give our clothes the perfect amount of stretch and snug. We proudly display fabric content in the product details for every item we make.
Children’s sleepwear sold in the U.S. must meet federal flammability standards. Our rompers and pajama-style pieces are labeled “Intended for daywear” because they are not sold as children’s sleepwear under those rules.
Our products are designed in Florida and ethically manufactured in India.
Every product is a reflection of our commitment to sustainability, quality, and comfort.
We’re deeply committed to making organic clothing, and it makes a lot of economical and environmental sense for our clothing to be made where our organic cotton is harvested. The vast majority of all organic cotton is grown and harvested in India, making it sustainable for us to produce our organic clothing there.
This is good for the environment and good for your wallet.

Orders ship within 1–3 business days. U.S. ground delivery takes 3–5 business days after shipping (8–10 business days to Alaska, Hawaii, Puerto Rico and APO/FPO addresses). Faster options are shown at checkout.
Free U.S. shipping on orders of $75 or more. Orders under $75 ship for $8.99 (U.S. ground). Faster options and international rates are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes. Free U.S. shipping on orders of $75 or more. Orders under $75 ship for $8.99 (U.S. ground).

Yes. We ship to most countries. Rates and delivery times are calculated at checkout.
We use UPS and USPS for all domestic shipping. All AP / APO orders are shipped through USPS.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Yes. Approved refunds are issued to your original payment method or as store credit within 5–7 business days.

Here are the full details of our Refund policy.
Return unused items in their original packaging, with tags attached, within 30 days of purchase.
Return unused items in their original packaging, with tags attached, within 30 days of purchase. Items must be in resellable condition: free of stains, odors and animal hair, and undamaged.
Gift cards and items marked Final Sale can't be returned or exchanged.

Return shipping is free for defective or incorrect items. For other returns, return shipping fees apply.
Gift cards and items marked Final Sale can't be returned or exchanged.

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If you have any other questions that are not answered, please send us an email on care@makemakeorganics.com

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